CUSTOMER CARE

REFUNDS, RETURNS & EXCHANGES:

All sales are final due to the handmade nature of our jewelry. Personalized items are always final sale.

REPAIRS:

All Amber Gard jewelry is guaranteed on defects in material and workmanship for a period of 30 days from delivery. Normal wear and tear, improper care, or damage resulting from misuse will void this.

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HOW DO I CARE FOR MY AMBER GARD JEWELRY?

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To keep your piece in tip-top condition, we suggest storing it in the dust bags provided with your shipment; this will keep it dry and will reduce the likelihood of tarnishing. Avoid exposing your jewelry to excessive humidity or sunlight. Our jewelry is made to last but pieces that are handled [without care] via excessive dropping, wear and tear, or improper transport / storage are more likely to show wear and potential damage over time. Please use common sense and care when wearing and storing your Amber Gard Jewelry piece.

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HOW DO I CLEAN MY AMBER GARD JEWELRY PRODUCTS?

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For gold and rhodium-plated metals, please expect some natural tarnishing over time with wear. To reduce the effect of wear, gently wipe jewelry with soft polishing cloth and store in a dry place. Protect jewelry from abrasive surfaces and harsh chemicals and please be mindful of wearing makeup near jewelry or of getting your plated metal piece wet.

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Should you require a repair, please contact us at info@ambergard.com with the item in need of repair, what repair is needed, details from the original sales invoice, and your contact information. We will assess whether the repair is approved on a case-by-case basis at its sole discretion depending on the nature of the repair.

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